Return and Refund Policy 

At  VibeThread, operated by Passion Coachhub Private Limited, we strive to make your shopping journey smooth and satisfactory. In this document, the terms “we,” “us,” and “our” refer to Passion Coachhub Private Limited, while “you” and “your” refer to our valued customers. By making a purchase on our platform, you are agreeing to the following terms regarding returns and refunds. Our goal is to keep the process fair, transparent, and easy to follow.

Eligibility Criteria for Returns

To qualify for a return, the item must be unused, unwashed, and returned in its original condition with all tags, labels, and packaging intact. Kindly ensure the product remains just as you received it.

Returns will not be accepted for products that show signs of wear, washing, or any alterations. You must raise a return request within 48 hours of receiving your order by reaching out to our customer service team.

Items that fail to meet these return criteria will unfortunately not be accepted.

Steps to Request a Return

Step 1: Raise a Request

Send us an email at passioncoachhubprivatelimited@gmail.com with your Order ID and the reason for the return.

Step 2: Share Supporting Images

If your item is damaged, defective, or incorrect, please attach clear photographs. This helps us process your return swiftly.

Step 3: Await Further Instructions

Once we review and approve your request, you’ll receive detailed instructions on how to send the item back.

Please note that we reserve the right to deny returns that do not comply with our policy guidelines.

Refund Process & Timeline

Once your returned item reaches us, our team will inspect it to verify compliance with our return policy. We’ll notify you of the approval or rejection of your refund after the review.

If approved, the refund will be issued to your original payment method within 5 to 7 business days. You will receive an email confirmation once the refund has been processed.

Partial Refunds

In select cases where an item only partially meets our return standards (such as missing tags or slight damage), we may issue a partial refund at our sole discretion.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery. Kindly include clear photos or videos of the issue to help us address the problem quickly and efficiently.

Need Assistance?

We’re here to help. If you need support or have questions regarding returns or refunds, feel free to reach out to us at passioncoachhubprivatelimited@gmail.com / passioncoachhubauthorizes@gmail.com

Thank you for shopping with  VibeThread. We appreciate your trust and remain committed to delivering a reliable and pleasant shopping experience.